Payment Terms And Conditions

Payment Terms & Conditions

Any person or company who do not have credit facilities are to pay as per the

pro-forma invoice to our bank account. Details of our bank accounts is shown

on the pro-forma invoice.

All the invoices should be settled on or before due date or within the agreed

credit period. If there is any discrepancy on our invoice, it should be brought

forward to our notice immediately upon receipt, no reduction on our invoices

are allowed at any circumstance without prior authorization or credit note.

Real Paradise Has Several Payment Options For Our Customers:

Online Payment Gateway – Credit Card/ Debit Card – VISA, American

Express, MasterCard, Maestro Card.

Telegraphic Transfer (T.T.) ie. Swift Transfer – From foreign bank accounts to

our company account held with Bank of Maldives PLC. Bank account details are provided in the booking Policy.  : https://realparadisemaldives.com/booking-and-cancellation-policy/

3.Bank-to-Bank Wire Transfer – For customers with Maldivian Bank Accounts.

4.POS terminal – For customers wishing to pay in person at our office by Credit

Card or Debit Card

Once you have made the payment, our Reservations Team will send you a

confirmation receipt after reviewing your payment.

Please note, bookings are confirmed only upon submission of payment. If your

credit card payment is not processed for any reason, we will notify you within

24 hours. If there is a Fare change while processing your transaction, you will

be notified and you have the right to decline this transaction and you will not

be charged.

Please note, all hotel, holiday package, cruise and tour/activity bookings are

only confirmed upon delivery of complete confirmation details to the email you

provided with your reservation.

In order to provide you further safety, when certain transactions are

determined to be high risk by our systems, we will not process such

transactions unless our credit card verification team has determined that it’s

safe to process them. In order to establish validity of such transactions, we

may contact you or your bank.

PAYMENT GATEWAY

All payments for Real Paradise online services will be made through an

electronic and automated collection and remittance service (the “Payment

Gateway”) hosted on the site through payment gateway service providers (the

“Bank of Maldives”).

The Payment Gateway service is provided to you in order to facilitate your

purchase of Real Paradise online services. Real Paradise makes

no representation of any kind, express or implied, as to the operation of the

Payment Gateway. You expressly agree that your use of the Payment

Gateway is entirely at your own risk.

Real Paradise does not collect and store any payment and other details

provided by you for transacting through the Payment Gateway.

ONLINE PAYMENT ACCEPTANCE POLICY

Real Paradise servers use Secure Sockets Layer (SSL), an encryption

technology that works with all mainstream browsers such as Chrome,

Microsoft Edge, Mozilla, Safari etc., so that only Real Paradise can read

a customer’s personal information. We guarantee that every booking you

make on Real Paradise website will be 100% safe. Payments shall be

made through a linked payment gateway and will be processed directly by the

Bank of Maldives Plc. (the “Bank”) using Secure Socket Layer (SSL)

technology. Real Paradise will not have access to your credit or debit

card details.

CONSENT

You will not be able to use this website if you do not wish to provide personal

information, as we require your personal information to process online

payments you make via this website. By using the website you are giving us

your consent to use your personal information for the purposes stated above. We will do the needful to protect your personal data. Personal data maybe stored in our systems for up to 5 years from the date of purchase  of holiday package and will be erased afterwards or if you may request to do so via e-mail.

CREDIT / DEBIT CARD PAYMENTS TERMS

All credit cards must have verifiable billing address.

2. If your credit card is declined for any reason, we will notify you within 3-4

working days, simply submitting the credit card does not automatically

guarantee the booking.

3. Real Paradise bears no responsibility in the event your credit or debit

card is not approved or charged. There can be many reasons why your credit

or debit card may not have been approved or charged.

4. Real Paradise uses stringent safety measures for credit card payment

processing. Fraudulent transactions, if any, are reported to airport security,

airlines and other federal and state law enforcement.

5. You agree to be liable for any and all credit card payments and you agree

not to dispute charges after the purchase has been made and confirmations of

services have been delivered by email confirmation. You agree to reimburse

Real Paradise in cases of charge back or credit card disputes where you

have genuinely purchased a service on our website.

6. Online credit card transactions are authorized at the time a user or anyone

acting on their behalf accepts these terms and conditions and continues with

the purchase.

7. All bookings for resorts, hotels, vacation packages, cruises are not

guaranteed unless you receive a confirmation number by email upon receiving

the payment by Real Paradise.

8. In order to provide you further safety, when certain transactions are

determined to be high risk by our systems, we will not process such

transactions unless our credit card verification team has determined that it’s

safe to process them. In order to establish validity of such transactions, we

may contact you or your bank.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines; we will

make all efforts to notify you by way of an email message within 3- 4 business

days. The transaction will not be processed if your credit card has declined.

CANCEL AND REFUND

All of our Holiday Packages, Hotels, Resorts, Cruises, Guest Houses and our

service fees are Subject to Booking and Cancellation Policy posted on our website : https://realparadisemaldives.com/booking-and-cancellation-policy/

– If a different Cancel and refund policy applies for certain resorts or guesthouses, guests will be notified before purchase via e-mail the applicable cancellation and refund policy of the relevant resort or guesthouse and a purchase can only be made if the client agrees to the policy.

All cancellations must be done in writing via email, with reason for cancellation, your booking reference and other necessary information to process the cancellation.

Cancellation may only be processed and refunded accordingly to Policy:

If you have applied for a cancellation and refund with us and when the fare

rules provide for cancellation and refunds

If you are not a “no show” (most “no show” bookings are ineligible for any

waiver from suppliers for refund processing)

If we are able to secure waivers from suppliers to process this cancellation

and refund.

All refund requests are processed in a sequential format. Once you have

provided our Customer Service Agent with your cancellation request, we will

then send you an email notification that your request has been received. This

notification does not automatically qualify you for a refund. This only provides

you with an acknowledgement of your request and provides you with a

tracking number. Upon receipt of your request we will work with the suppliers’

such as hotels and cruises to generate a waiver based on supplier rules and

we will then notify you of the supplier decision. Please note that we are

dependent on the suppliers for receiving the refunds. Once the refund has

been approved by the supplier it may take additional time for this to appear on

your credit card statement. Generally, all suppliers will charge a penalty for

refund.

This entire process may take 60-90 days from receipt of your request to

receiving credit on your statement. Apart from the suppliers, Gomaldiva

Holidays will charge a fee for processing this refund ranging USD 100.00 –

400.00. All refund fees are charged per booking basis. These fees will only be

assessed if a refund has been authorized by the supplier or a waiver has been

received and when the supplier rules permit such refunds. If such refund is not

processed by the supplier, we will refund you our fees that may have been

charged to you for such processing.

CURRENCY

All prices are displayed in United States Dollars (USD).

Immediate purchase: Your credit card will be charged for the full amount of your Real Paradise Vacation Package Invoice at the time of booking. 

-Please note that No portion of the Holiday/Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.