Booking and Cancellation policy

How to Book

To make a booking you can contact us; directly over the telephone or via our Website.

The person making the booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Once you have received your confirmation invoice, it is your responsibility to check that the information and booking details, including the spelling of all passenger names, as stated on your invoice are correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. All contracts between Real Paradise and its clients are made on the terms of these booking conditions.

If You Have a Disability or Medical Condition Which May Affect Your Holiday

If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking. Changes can be done according to the cancellation policy of Real Paradise . In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.

Special Requests

We will consider special requests such as special dietary requests or, specific rooming requirements, when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.

Paying For Your Holiday

All bookings falling within 1^st January – 31^st December is required to meet the following payment terms:

Booking Confirmation Period	Payment Terms	Balance Due
1 – 60 days prior to arrival	100% Payable	N/A
61 – 90 days prior to arrival	100% Payable	N/A
91 – 180 days prior to arrival	75% Payable	60 days prior to arrival
Over 181 days prior to arrival	50% Payable	60 days prior to arrival

Bookings falling on the Peak Season	Payment Terms	Conditions
20^th December – 15^th January	100% payment at the time of confirmation	A minimum of 7 room nights must be booked

Types of payment:

Telegraphic Transfers

If you are paying via Bank: Telegraphic Transfers are to be made to Real Paradise Bank account as follows:

In Favor of	Real Paradise Maldives Private Limited
Beneficiary Bank	Bank of Maldives PLC
Beneficiary Bank Address	Head Office No.11, Boduthakurufaanu Magu, Male’ 20251, Republic of Maldives
Account Number	7701 701461 001
SWIFT Code	MALBMVMV
Currency	United States Dollars (US$)
Remmitance charges:	Shall be paid by client
Purpose of transfer:	Tourist Package : (Please include invoice number)

Please email (info@realparadisemaldives.com) a scan copy of your Remittance Advice once you make the payment.

Please be advised that up to 3 – 5 banking days are required by our Finance Department to verify your payment.

Credit Card Payments

Should you wish to pay by a credit card, we accept Visa and Master Card & Union Pay only. Please be advised that an additional 4.75% will be charged as bank fee to process credit card payments.

A URL (website link) to our Payment Gateway by BML (Bank of Maldives) will be sent to you, along with your Pro-forma Invoice. You may follow the steps on the link to confirm your credit card payment. Bank charges may vary according to the card type. Charges shown in the Payment Page.

Changes or Additions to Your Holiday

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible, we will make the necessary changes and you can make the payment. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. It will not be possible to make changes within 30 days of your scheduled arrival date.

Cancelling Your Holiday

All Cancellations must be notified in writing to info@realparadisemaldives.com Sales Department – Real Paradise Maldives Private Limited

Notice of Booking Cancellation	Cancellation Terms
Prior to 60 days of arrival	Full Refund after deducting an administrative fee of US$ 350 and any applicable Bank Charges
Within 60 days of arrival	15% of the total invoice is chargeable as cancellation fee
Within 45 days of arrival	50% of the total invoice is chargeable as cancellation fee
Within 30 days of arrival	100% of the total invoice is chargeable as cancellation fee

Other Cancellations and No – show conditions

Any Cancellations falling on Peak Period	100% of the total invoice is chargeable as cancellation fee
No – Shows for any period	100% of the total invoice is chargeable as cancellation fee

If You Have a Complaint While You Are on Holiday

If you have cause for complaint whilst on holiday, you must bring it to the attention of Real Paradise and the Hotel/Resort/Cruise immediately. We will do our best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

Weather & Tidal Conditions

Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our Sales team is happy to advise on weather trends as the destination featured has a tropical climate where heavy rainfall and strong winds do occur at certain times of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating, Real Paradise cannot assume any responsibility for the statistical information provided, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions.

Some destinations featured are subject to tides at specific times of the year which can affect swimming. Depending on the island you have chosen, there may be restrictions on areas where it is safe to swim due to strong currents or sea defenses which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.

Changes Due To Circumstances beyond Our Control

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.

Visa, Health, Passport, Travel documentation

Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate Embassy / Consulate for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries.

Working Hours

Our working hours are daily from 09.00 am to 05.00 pm Sundays to Thursdays and from 10.00 am to 04.30 pm on Saturdays. Our office will be partially open on Fridays, for the convenience of our clients with on-going bookings.

Professional Help

Our professional travel consultants have visited and stayed in most of the resorts in our collection and are well informed about the facilities available in the resorts and guesthouses of local islands. If you need to speak to one of our consultants for assistance please inform us the most convenient time for us to call you.

Room Availability

Please note that room availability is based on only at the time of your personal quotation sent via email. We will not be holding any rooms on your behalf unless otherwise you receive a confirmation in writing from us and reservations are subject to availability at the time of booking.

Check – in & check – out Timings

The standard check – in time is 1400hrs and check – out time is 1200hrs. To guarantee the availability of early check – in or late check – outs, it is highly recommended to book an additional night in advance.

Changes to terms and conditions

Although these are general terms and conditions of our booking policy, we will at all times, be open to negotiate considering each individual’s requirements.

If your invoice/ booking confirmation / voucher states a policy different than the above mentioned conditions due to special request by a client or repeated clients, please keep in mind that the relevant policy written on your document which you recieve will be applicable only for the certain relevant booking mentioned in the document. The decision to provide a different policy for certain special booking/ voucher or request (such as credit bookings instalment payments, amendment to prepayment or pre booking fees policy) is solely in descretion of the board of directors of the company and each request will be assesed indivdually and the decision informed in writing.

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

Competent court of Jurisdiction

All invoice/ bookings/ contracts or agreements made between clients or partner travel agents is subject to the law of Maldivian legislation. Both shall agree to resolve any disputes amicably. Any disputes arising, that a party fails to resolve can be referred by either party, to the competent Court in The Republic of Maldives, governed by the law of Republic of Maldives.

CONTACT US:

Email : info@realparadisemaldives.com
Phone: +960 7990107
Viber/ Whatsapp: +960 7990107